Frequently Asked Questions

Here are the questions we're asked most often. If yours isn't here, email us at info@perfectpersonalisedgifts.co.uk and we'll be happy to help.

Personalising your gift

How do I personalise my gift?

Fill in the personalisation boxes on the product page, such as names, dates or a short message, then add the gift to your basket. We make it to order with your details.

Will my text appear exactly as I type it?

Yes, unless the product page says otherwise. Some designs use capitals or a script font, and the page will tell you if so. Please check spelling, capital letters and dates carefully before you order, as we use your text exactly as supplied.

Can I add a card to my gift?

Some gifts let you add a card. It arrives blank, so you can write your own message inside.

Delivery

How much is delivery?

Delivery is free to any mainland UK address. Delivery to Northern Ireland, the Scottish Highlands and the islands is also free for most gifts (up to 2kg), but next working day may not be available there.

How long will my gift take?

Every gift is made to order. We dispatch within 2 to 4 working days on a tracked Royal Mail 48 service. Royal Mail doesn't guarantee delivery times, so please allow a little extra time before a special date.

Do you offer next day delivery?

Some gifts can be sent for next working day delivery. If yours can, you'll see the option at checkout for £7.50. Order before 1pm on a working day.

When's the last day to order for Christmas?

To give your gift the best chance of arriving in time for Christmas, please order by Tuesday 15 December 2026. For gifts with next working day delivery, you can order until 1pm on Monday 21 December 2026. See our Christmas last order dates for all the details.

Do you deliver outside the UK?

No, we deliver within the UK only.

Will I get tracking?

Yes. Every order travels on a tracked service, and we'll email you the tracking details once it's on its way.

Can you send my gift straight to the person it's for?

Yes. Just enter their address as the delivery address at checkout. Standalone greeting cards are the one exception: they come to you, so you can write your own message inside.

Changes, returns and refunds

Can I change or cancel my order?

You can cancel within 2 hours of ordering. Email us with your order number. After that, your gift may already be in production, and if it is we can't cancel or refund it.

Can I return a personalised gift?

Personalised gifts are made just for you, so we can't take them back if you change your mind. Hampers can't be returned either.

What if something's wrong with my gift?

If there's an error, or what arrives is substantially different from what we advertised, email us with your order number and a photo. We'll replace it for you, or give you a refund if a replacement isn't possible.

Can I return a gift that isn't personalised?

Yes. Tell us within 14 days of receiving it, then send it back unused within 14 days of telling us. Return postage is at your cost. We'll refund you within 14 days of the item reaching us. See our returns policy for the full details.

Our gifts

Who makes your gifts?

We're a small family business in the UK, and every gift is made to order with your personal details.

Are your mugs dishwasher safe?

Our 11oz white ceramic mugs are dishwasher and microwave safe. Our stoneware mugs are too, but we recommend hand washing to keep the engraving looking its best. Enamel mugs aren't dishwasher or microwave safe, so wash them by hand with a non-abrasive sponge.

Do you take business or bulk orders?

Yes. Take a look at our corporate and wholesale page or email us to talk it through.