Terms and Conditions

Last updated: 13 October 2026

These terms apply when you buy from www.perfectpersonalisedgifts.com. Please read them before you order. By placing an order, you agree to them.

1. About us

Perfect Personalised Gifts is a trading name of Smarter Products Limited, a company registered in England and Wales.

2. Placing an order

You need to be 18 or over to order. After you order, we'll email to confirm we've received it. Our contract with you starts when we send that confirmation. If we can't make your order, for example because an item is no longer available or there was a pricing mistake, we'll tell you and refund you in full.

3. Personalisation

We make your gift using the text, dates and photos you give us, exactly as you type or upload them. Please check spelling, capital letters and dates carefully before you order.

We don't send proofs before making your gift. Product images show an example design, and colours and wood grain can vary slightly. You must have the right to use any photo you upload. We won't make anything we think is offensive or unlawful.

4. Prices and payment

Prices are in pounds sterling and include VAT. Delivery is free to any UK mainland address. If next working day delivery is available, its cost is shown at checkout. We take payment when you order.

5. Delivery

We deliver within the UK only. Every gift is made to order and dispatched within 2 to 4 working days on a tracked service, unless the product page says otherwise. Delivery dates aren't guaranteed. Our delivery policy has the full details.

6. Cancelling your order

You can cancel within 2 hours of ordering by emailing info@perfectpersonalisedgifts.co.uk with your order number. After that, your gift may already be in production. If it is, we can't cancel or refund it.

7. Returns

  • Personalised gifts and hampers: made or put together for you, so they can't be returned if you change your mind. This is allowed under the Consumer Contracts Regulations 2013.
  • Gifts that aren't personalised: you can change your mind within 14 days of receiving them. Tell us within 14 days, then send the item back unused within 14 days of telling us. Return postage is at your cost. We'll refund you within 14 days of receiving it.

Our returns policy has the full details and the returns address.

8. If something's wrong

If there's an error in your gift, or it's faulty or not as described, email us with your order number and a photo. We'll replace it, or refund you if a replacement isn't possible. This doesn't affect your legal rights under the Consumer Rights Act 2015.

9. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We're not responsible for delays or problems caused by events outside our control, such as postal disruption or severe weather. We'll tell you if that happens. Nothing in these terms limits our liability where the law doesn't allow it.

10. Using our website

You may use our website for personal, non-commercial shopping. Our product designs, photos and text belong to us and can't be copied without our permission.

11. Your information

We use your personal information as explained in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. The terms in place when you order apply to that order.

13. Complaints and law

If you have a problem, please email us first and we'll do our best to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.