Returns Policy

Cancelling your order

You can cancel within 2 hours of placing your order. Just email us at info@perfectpersonalisedgifts.co.uk with your order number. After 2 hours your gift may already be in production. If it is, we'll still send it to you, but we can't refund it.

Personalised gifts

Every personalised gift is made to order with your own details, so we can't take it back or refund it if you change your mind. Hampers can't be returned either. Please check names, dates and spelling carefully before you order.

If we've made a mistake

If there's an error in your gift, or what arrives is substantially different from what we advertised, email us with your order number and a photo. We'll replace it for you. If a replacement isn't possible, we'll give you a refund. Please keep the item until we've agreed what happens next.

Gifts that aren't personalised

You can change your mind about an item that isn't personalised. Tell us within 14 days of receiving it, then send it back within 14 days of telling us. Items need to be unused, undamaged and in a condition we can resell. Return postage is at your cost, and we recommend a signed-for service with proof of postage. We'll refund your original payment method within 14 days of receiving the item.

Returns address

Smarter Products Limited
Carrwood Park
Leeds
LS15 4LG

For delivery times and costs, see our delivery policy.